1) Scope

The following general terms and conditions (hereinafter referred to as “GTC“) apply to orders of goods from the product range of the LUMA Enlite GmbH web store www.luma-enlite.com as amended at the time the order was placed.

With your order in our web store (by clicking the “Buy now” button) you make a binding offer to purchase to LUMA Enlite GmbH, hereinafter only referred to as “we” or “LUMA”. You are bound to this offer for 14 days. The conclusion of a contract only comes about by transmitting a delivery confirmation or by sending the ordered goods. The confirmation of receipt which is automatically sent as soon as the ordering process has been completed does not represent an order acceptance by us. With every order our GTC are part of the contract.

The GTC form an integrated part in the contract concluded between LUMA e-commerce and the customer. Provisions which deviate from the GTC will only be legally binding if they are particularly and in written form accepted by LUMA e-commerce. Any other contradicting terms by the customer will not be recognized.


2) Contractual Partner

LUMA Enlite GmbH
Eisengasse 25
8160 Weiz

Tel.:+43 (0) 664 / 519 24 04
Fax: +43 (0) 316 / 23 11 23 1218
E-Mail: [email protected]

Commercial register number: 487329k

3) Minimum Order Value

The minimum order value shall not be less than € 25.00. Otherwise we are unable to accept purchase orders.


4) Prices

All prices include VAT without shipping costs and are valid in Euro at the time of the purchase order. The price shown before completing the ordering process is binding.


5) Account Data

LUMA Enlite GmbH
Eisengasse 25
8160 Weiz

Raiffeisenbank Weiz-Anger eGen
IBAN:  AT36 3818 7000 0012 8744
BIC:     RZSTAT2G187


6) Bonus Points

For further information on the LUMA Bonus Point System please contact us per email.


7) Goods Availability

If at the time of ordering the ordered goods are not available at short call, you will be informed. If the goods are permanently unavailable, no contract is concluded. You will also be informed by us.
LUMA is entitled to process partial deliveries. Subsequent deliveries are processed immediately after the goods were received.
An increased time of delivery results from client-specifically manufactured products and can amount up to six weeks.


8) Shipping Costs

We ship to Austria, Belgium, Czech Republic, Finland, Germany, Croatia, Hungary, Italy, Slovakia, Luxembourg, the Netherlands, Norway, Slovenia, Sweden, Switzerland and the rest of the world with the exception of USA, Canada and Australia. When shipping to the rest of the world, the recipient has to bear any additional country-specific fees or charges. The recipient also has to consider possible national delivery restrictions per order. The shipping costs within Austria amount to € 4.00, to Germany € 10.00, to Belgium, Czech Republic, Croatia, Hungary, Italy, Slovakia, Luxembourg, the Netherlands, Slovenia € 15.00, to Switzerland € 16.00, to Finland, Norway, Sweden € 17.00 and to the rest of the world (excluding possible country-specific fees and charges, which the recipient has to bear) € 25 00 per order even if the delivery is split into several packages.


9) Exchanges

With the original invoice you can return goods to LUMA within 30 days after receipt. Goods which you want to return must be unused, clean and if possible still in the original packaging.
The purchase value is refunded as a voucher from LUMA. A conversion into cash is not possible when exchanging a product.


10) Right of Withdrawal (Cancelation right)

You have the right to return a product within 14 days without providing reasons. The return period starts on the day on which you or a third party named by you who is not the promoter have/has taken possession of the goods (if more than one partial delivery was received, the last one is taken into account). In order to exercise your right of withdrawal you have to inform us of your decision e. g. via letter, fax or email, or if you wish via our contact form (Link: https://www.luma-enlite.com/shop/kontakt). Provided you send us a notification regarding the fact that you are exercising your right of withdrawal before the return period expires, you will be deemed to have observed the return period.

Contact data & return address:

LUMA Enlite GmbH
Takern II 170
8321 St. Margarethen an der Raab

Tel.:+43 (0) 664 / 519 24 04
Fax: +43 (0) 316 / 23 11 23 1218
E-Mail: [email protected]


When we receive your notification of withdrawal, we will return to you all payments received from you including the standard delivery costs within 14 days using the same method of payment you used for the original transaction. The goods must be returned to us within 14 days after the notification of withdrawal. We can refuse to refund you until you have returned the goods or until you have provided proof that you have sent the goods back.

We will bear the costs of returning the goods within Austria or from Germany. For return, please use the return label ordered via contact form. Not prepaid returns (unstamped packages, which are not labeled with our return label) are not accepted. The returned goods must be unused. The products are not considered as being used if you only test them as in a store. If the goods were used, we will withhold the capital loss from the purchase value to be returned. The notification of withdrawal and the returns must be sent to LUMA.

The right of withdrawal and the right to return goods do not apply to goods which were manufactured customer-specifically.

Withdrawal form

11) Warranty/Disclaimer of Liability

The legal provisions for warranty apply; the warranty time is 24 months starting on the day the goods are received. Claims for compensation of damages or expenditures are excluded except personal injuries, damages which resulted from our intention or gross negligence as well as product liability claims. The purchaser is obliged to inform us immediately in writing and in detail and scope about obvious defects at receipt of goods. The invoice belonging to the complained delivery must be submitted to the supplier.


12) Payment

Payments by credit card, PayPal, cash in advance or immediate transfer are accepted. We do not deliver by cash on delivery. We accept VISA and MasterCard. We examine the validity of the credit card, if the purchase value is covered and the correctness of the address data. The billing amount is debited to your account or your credit card when the goods are shipped. Shipping takes place after receipt of payment.


13) Reservation of Proprietary Rights

The vendor retains ownership of the item being sold until all obligations of the purchaser including interests, depts and costs are completely settled.


14) Declaration of Consent to the Use of Data

You permit us, LUMA Enlite GmbH, Eisengasse 25, 8160 Weiz, Austria, with your order, to save and process electronically the personal data provided during the ordering process (like especially name, residential address, phone number, email address) for the purpose of shipping, accounting, dunning, customer care, consulting as well as for the purpose of market monitoring and optimization of the sales system and advertising efforts as well as for our customer file. You also permit us to forward these data to our logistics partner involved in the processing of your order as well as the payment service provider according to your desired way of payment. Our DVR number (data processing registry number) is 4015044.


Your data will not be passed on to third parties for advertising purposes. Data shall only be passed on to third parties if they act as service providers and were authorized by us with the fulfillment of the above mentioned purposes.
We are pleased to inform you with our newsletter about offers and the newest trends. Of course we also protect your privacy in this context and will only send you our newsletter if you have explicitly requested it. You can always unsubscribe by clicking the “Unsubscribe” link, which is included in all our emails, as well as at the below mentioned contact possibilities.
With your order you agree to be contacted postally about advertisements and information on service offers concerning our goods and services. This agreement can be canceled at any time postally, at [email protected] or at + 43 (0) 664 / 519 24 04. You can also send all other applications for information to these contact possibilities, as well as inquiries concerning your right to free information, updating, blocking and deletion of your stored data. This right is only limited insofar as we can suspend the deletion of your data for safeguarding our rights.
We refer to the separate privacy policy.


15) Governing Law

Austrian law shall exclusively be applicable excluding the regulations of the United Nations Convention on Contracts for the International Sale of Goods (CISG). The place of jurisdiction for all disputes arising from this agreement is in each case the materially competent court in Graz.


16) Conciliation Board

We accept the Internet Ombudsmann as extrajudicial conciliation board. Internet Ombudsmann, Margaretenstr. 70/2/10, 1050 Wien, Austria. www.ombudsmann.at


17) Provider Identification

LUMA Enlite GmbH, Eisengasse 25, 8160 Weiz, Austria, Legal register number: 487329k, Commercial court: Handelsgericht Graz, VAT No.: ATU73078304, Legal form: GmbH, Office: Weiz, Austria.


18) Final Provisions

Modifications and amendments to this contract must be in writing and must be agreed with the contractual partners. The requirement of written form can also only be waived in writing and with the agreement of the contractual partners.

Should one or more regulations in this contract be ineffective, this does not alter the effectiveness of the other regulations contained herein. The partners to the contract are obliged in this case to replace the regulation that has proven to be legally invalid with an effective regulation, which achieves the same economic result, if this is possible, and to act as if this regulation had been agreed from the time of the invalidity onwards. The same applies accordingly to the filling of holes in the contract.


Effective March 1st 2018

All previous GTC herewith lose their validity.