You have the right to return a product within 14 days without providing reasons. The return period starts on the day on which you or a third party named by you who is not the promoter have/has taken possession of the goods (if more than one partial delivery was received, the last one is taken into account).
In order to exercise your right of withdrawal you have to inform us of your decision e. g. via letter, fax or email, or if you wish via our contact form.
Provided you send us a notification regarding the fact that you are exercising your right of withdrawal before the return period expires, you will be deemed to have observed the return period. When we receive your notification of withdrawal, we will return to you all payments received from you including the standard delivery costs within 14 days using the same method of payment you used for the original transaction.
The goods must be returned to us within 14 days after the notification of withdrawal.
We can refuse to refund you until you have returned the goods or until you have provided proof that you have sent the goods back.
We will bear the costs of returning the goods within Austria or from Germany. For return, please use the return label ordered via contact form. Not prepaid returns (unstamped packages, which are not labeled with our return label) are not accepted.
The returned goods must be unused. The products are not considered as being used if you only test them as in a store. If the goods were used, we will withhold the capital loss from the purchase value to be returned.
The notification of withdrawal and the returns must be sent to F&C.
LUMA Enlite GmbH
Takern II 170
A-8321 St. Margarethen an der Raab
The right of withdrawal and the right to return goods do not apply to goods which were manufactured customer-specifically.
Please contact us via the contact form.